Reference

Terms and Conditions That Govern Your zoo555 Account

These terms set out what you agree to when you open and use your zoo555 account — covering deposits through DANA, OVO, and GoPay, how we handle your wallet activity, and the rules that apply where local law permits access.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessUpdated when rules changeContact support for any query
zoo555 Terms and Conditions That Govern Your zoo555 Account
HOW WE APPLY THIS

Our Approach to Enforcing These Terms Fairly

These terms are not just legal boilerplate — they define how we operate your account day to day. Below are the four areas where we apply them most directly, and what that means for your wallet and access in practice.

Account Security and Access

We verify your identity before processing any withdrawal. This step protects your wallet balance and ensures no one else can move funds from your DANA, OVO, or GoPay-linked account without your confirmed authorisation.

Transaction Records and Retention

Every deposit and withdrawal processed through your account is logged. We retain these records in line with applicable data rules, and you can request a transaction history through the Help Centre at any time.

Cookie and Session Data

We use session cookies to keep your account active while you navigate the lobby. No personal financial data is stored in cookies — your wallet credentials remain inside the DANA, OVO, or GoPay app, not on our servers.

Requesting Changes or Corrections

If you believe account data we hold is inaccurate, contact support with your account ID and the specific detail in question. We will review and respond within the timeframe stated in our data handling policy.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you believe your account has been affected by an incorrect application of the rules, reach out through one of the channels below. Our support team can walk you through specific clauses, explain how a wallet transaction was processed, or escalate a formal dispute on your behalf.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available for direct questions about term clauses, wallet transactions under DANA, OVO, or GoPay, and account status.

Email Support

Send a written query to our support address listed in your account settings. Include your account ID and the specific clause or transaction you are asking about.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet verification steps, withdrawal conditions, and what triggers an account review.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — wallet deposits, account suspension, data requests, and what happens when rules change.

Yes. Every transaction processed through your linked DANA, OVO, or GoPay wallet is covered by these terms, including the conditions for reversals and dispute handling.

We flag the updated date on this page and notify you through your registered contact where practical. Continuing to use your account after the update date means you accept the changes.

No. Your account is strictly personal and non-transferable. Operating an account on behalf of another person or sharing login credentials is a breach of these terms and may result in account suspension.

Contact our support team via live chat or email with your account ID. We will pull your transaction history and account data in line with applicable data retention rules and send it to you.

Access to zoo555 depends on local law and is available only where local law permits. These terms do not override any local restriction — if your jurisdiction prohibits access, that law applies.

Reach out through live chat or email, citing the specific clause and your account ID. Our support team will review the situation and escalate a formal dispute if needed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.