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How zoo555 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use the lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay payment dataCookie controlsYour right to request deletionIndonesia-region data handling
zoo555 How zoo555 Handles Your Personal Data
CONTACT OUR TEAM

Reach Us About This Policy

If you have a question about how your data is used, want to update the details on your account, or need to submit a formal data request, our support team handles all of this. Send your query through any of the channels below and include your registered account email so we can verify your identity before processing the request.

Live Chat Open the chat widget from your account dashboard. Our team handles data queries, account corrections, and deletion requests directly through this channel.
Email Support Write to our support address with your registered email in the subject line. We use this to verify your identity before actioning any data change request.
Account Help Centre Log in and head to Account Settings, then select Help. From there you can flag a data concern and track the status of your request in one place.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data security at zoo555 is built around specific controls at each point where your information moves — from account creation through to payment processing and session management. Here is how each area works in practice.

Payment Data Handling When you transact via DANA, OVO, or GoPay, only the data needed to process and verify that specific transaction is passed to the payment processor. We do not store full wallet credentials on our servers.
Cookie Use and Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings; declining analytics cookies does not affect account function.
Account Security Steps Every login triggers an OTP sent to your registered phone number. If a login attempt comes from an unrecognised device or location, the session is blocked until you confirm via OTP.
Data Retention and Deletion Active account data is held while your account is open. After closure, records are kept only as long as applicable rules require. Submit a verified deletion request through support and we will confirm the scope of what can be removed.

Common Questions About Your Privacy at zoo555

These are the questions we hear most often about how we handle your data. If your question is not covered here, reach out through live chat or email with your account details.

We collect your name, email, and phone number at registration. If you link a DANA, OVO, or GoPay wallet, that connection is recorded so we can process your transactions accurately.

Payment data is shared only with the processor handling your specific transaction — DANA, OVO, or GoPay as applicable. It is not sold or passed to unrelated third parties.

Contact our support team via live chat or email using your registered email address. We will verify your identity and then provide a summary of the data held on your account.

Yes. Submit a deletion request through support. We will confirm what can be removed immediately and what must be retained under applicable rules before completing the request.

We use session cookies for login continuity and analytics cookies for lobby performance. You can disable analytics cookies in your browser without losing access to your account or payment functions.

After your account is closed, we retain records for the period required under applicable regulations. Once that period ends, data is deleted from active systems. You can ask us to confirm the timeline for your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.